At L&M MediLaw, we understand that the journey to justice following medical negligence is not just about navigating legal complexities—it’s also about addressing the deep emotional impact that often accompanies these cases. Clients come to us during some of the most difficult periods of their lives, and for many, the process of seeking accountability can be re-traumatising. That’s why trauma awareness is at the heart of how we work.
What Is Trauma-Informed Practice?
Trauma-informed practice recognises that many people have experienced trauma—whether from a medical incident itself or from the challenges of seeking answers and accountability afterwards. It acknowledges the profound effects trauma can have on a person’s mental, emotional, and physical well-being.
In the legal context, this means understanding how a client’s experiences might shape their ability to engage with the claims process, how they feel about telling their story, and how they react to challenges that arise along the way. Trauma-informed practice requires solicitors to handle each interaction with sensitivity, compassion, and respect—creating a safe and supportive environment for every client.
Our Commitment to Trauma Awareness
To strengthen our trauma-informed approach, L&M MediLaw solicitor Suzanne Williams recently completed the Trauma-Informed Lawyer Certification Course offered by the Law Society of Scotland. Nadine Montgomery will soon undertake this training as well. This certification is designed to help legal professionals develop the skills needed to provide truly empathetic and supportive care for clients who have experienced trauma.
The training covers:
✔️ Understanding what trauma is and how it can manifest
✔️ Recognising signs of trauma in clients
✔️ Adapting communication styles to avoid re-traumatisation
✔️ Providing clear, respectful explanations of the legal process
✔️ Creating a safe space for clients to express their concerns and fears
For our team, this training is not just a professional qualification—it’s a vital part of how we practice law. We know that when clients feel safe, respected, and understood, they are better able to engage in the legal process and share the information we need to build the strongest possible case.
Why It Matters in Medical Negligence Cases
Medical negligence claims can be especially challenging because they often involve re-visiting distressing memories or experiences with the healthcare system. Clients may feel anxiety about speaking up, guilt for what happened, or fear of not being believed. Trauma awareness ensures that we don’t just see clients as legal cases—we see them as people with complex emotions who deserve compassion and dignity.
At L&M MediLaw, we believe that combining trauma-informed practice with our deep expertise in medical negligence law leads to better outcomes for clients. It’s about creating a partnership built on trust, so that clients feel supported and empowered as they seek justice.
Here for You
If you or someone you know has experienced harm due to medical negligence, know that you are not alone. Our team is here to listen, advise, and advocate for you with the utmost care. We’re proud to bring not just legal skill, but also the compassion and sensitivity that trauma awareness requires.
Contact us today to learn more about how we can support you.