When someone reaches out to L&M MediLaw, it is rarely on a good day. Most people contact us after a traumatic experience, or months spent feeling unheard.
So when a client recently told us, “From my first consultation, I knew I had chosen the right firm,” it captured exactly what we work for. That first moment of relief. The feeling of being believed. The sense that, finally, someone is listening and understands what you’ve been through.
At L&M MediLaw, putting clients at ease isn’t an afterthought, it’s the foundation of how we work.
A Trauma-Informed Approach
Medical negligence is deeply personal. Our team recognises that you may be carrying distress, fear and unanswered questions when you come to us. That’s why we use trauma-aware practices throughout the entire experience:
✓ We listen before we ask
Your first conversation is never rushed. Our team takes time to understand your experience in your own words, without pressure, legal jargon or interrogation.
✓ You choose the pace
Some clients want to tell us everything immediately. Others need time. Both are respected.
✓ You’re met with empathy, not judgment
Clients often apologise, feel guilty, or worry they are “making a fuss.” We reassure them that seeking answers and accountability is always valid.
This approach has been highlighted in press coverage and by the Legal 500, which praised our team for our compassion, attentiveness and ability to provide clarity during complex and emotional cases.
A Team With Deep Experience and Humanity
Our solicitors have decades of combined experience in GP negligence, surgical errors, delayed diagnosis, birth injury and fatal claims. But clients tell us what they value even more: the people behind the expertise.
Our team understands the impact that negligence can have not only on physical health, but on families, work, confidence and mental wellbeing.
We don’t just handle cases — we support people.
This is why clients describe our team as:
“passionate and driven”
“excellent at communication”
“always keeping me up to date””
These aren’t just testimonials; they’re reflections of the culture we’ve built.
Taking the Fear Out of the Unknown: Walkthrough Videos & Visual Guides
For many people, contacting a law firm feels intimidating. So we actively take steps to remove that fear:
🌿 Office Walkthrough Video
New clients often tell us the video tour of our Glasgow office immediately made the process feel less intimidating. It shows who we are, where you’ll sit, and how we welcome you — turning the unknown into something familiar.
📍 Visual Client Journey Graphics
We break down the legal process using simple, clear graphics so you always know:
what will happen next
what information we might need
how long each stage could take
how we support you throughout
These tools mean clients never feel “in the dark” or unsure about what comes next.
Why Clients Feel at Ease So Quickly
1. We make things human.
You’ll never be overwhelmed with terminology. We explain everything in plain language.
2. We support you emotionally as well as legally.
Many clients tell us that simply feeling heard was the first moment they began to heal.
3. We believe you.
Clients often come to us after being dismissed or ignored by healthcare providers. We acknowledge your experience and validate your concerns.
4. You can contact us easily and openly.
Clear communication, direct solicitor access, and regular updates help clients feel secure throughout the case.
5. Your story is treated with respect.
You are never just a claim to us — you are a person with a life that has been changed.
“I Knew I Had Chosen the Right Firm” — What That Really Means
When clients say this, they aren’t talking about winning compensation — that comes later. They’re talking about something much more immediate and personal:
Feeling safe.
Feeling understood.
Feeling that someone is finally on their side.
That is what we aim to create from the very first consultation, and it is why so many clients recommend us to friends, family, and support organisations.
If You’re Considering a Medical Negligence Claim, You’re Not Alone
Whether you’re unsure if you have a case or you simply want to talk through your experience, our team is here to guide you, at your pace.
If you’ve experienced substandard treatment, delayed diagnosis, a prescription error, surgical mistake or any failing in care, reaching out may be the first step toward answers — and closure.
